Leadership
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Communication
HANDLING DIFFICULT CONVERSATIONS
When a global accounting firm promotes its senior associates to manager, the transition is a big one. The technical expertise they've honed over the years is no longer enough — now these new managers have to navigate a myriad of relationships, both with clients and throughout the firm. Set against the turbulent backdrop of the accounting industry...
Diversity
MENTORING ACROSS DIFFERENCES
A Fortune 100 consulting firm faced the challenge of retaining its high-performing women, and increasing the number of female executives at the top of the house. Experience and research showed that women who stayed and moved up had at least one thing in common: strong mentoring relationships, with both male and female mentors. But how do mentoring relationships become...
Innovation
CREATING AN INNOVATIVE CULTURE
A large manufacturing company was at a crossroads. In the face of changing technical standards in a competitive industry, they needed to be flexible, creative and innovative in order to survive and thrive. Top management wanted to address the problem head-on: employees needed to take a hard look at the business impact of a silo mentality and the missed opportunities inherent in the...
Organizational Change
BRINGING ETHICS TO LIFE
A Fortune 100 company wanted to bring all of its employees worldwide into alignment around its core ethical principles. Internal educators had crafted a half-day ethics training to be delivered across hierarchical and geographic lines. But one challenge remained: how do you capture the attention of a diverse, results-driven population with a discussion about ethics?..
Team-building
TEAMING TO DRIVE CHANGE
The top 200 managers of a large bank’s IT division were phenomenal contributors to the organization’s success — from the vantage point of their “silo.” But the bank was one year into a global unification initiative, and it was clear to the CIO that the initiative’s success would require these managers to develop as a leadership team and drive the transformation to “one bank”...